Level Engineering And Inspection - Scott Zurn with Level Engineering is a quitter!

Not resolved
Advertised vs Delivered
Customer service
Turnaround Time

Based on a homeadvisor referral I contacted Level Engineering for a job designing a new porch/deck and gable addition to my home in August, 2016. When I was ready to award Level Engineering the job they informed me that they couldn't get to it for two months as they picked up some other work to be done.

Nonetheless a few months later I returned to them to correct some errors another Engineer had made. It took Scott three months to get around to spending the ten hours my project required. I patiently waited because Scott seemed competent, which is hard to find for a small project. After obtaining my building permit since Scott was the Engineer of record, when construction began I asked him to perform inspections on the work to be done per Boulder county requirements.

Scott charged me $400 to perform about 30 minutes of inspections and then neglected to send the required report to the county. Later, when I noticed an error with the Caisson construction post pour and asked Scott to provide a detailed solution he quit. I subsequently hired another engineer who provided the solution within a day and charged for 1.75 hours of his time. Now, Scott is demanding an additional $475 for the report he should have sent in the first place.

Bottom line if you want to hire a quitter who will treat you like a second class client and delay your project by months, then pick Scott Zurn with Level Engineering! PS. I notice now two other negative Yelp reports for Level Engineering in the last few months. Both indicate that Scott and his associates were nice and professional in their first encounter.

That was my experience as well. Perhaps something changed. I was OK with living with project delays as long as I received competent service, but I'm not OK dealing with a quitter. Scott quit after Sarah Trytten was replaced with Julie Wojtal.

Is that a coincidence? I can't say for certain but time will tell.

Product or Service Mentioned: Level Engineering And Inspection Legal Document Assistance.

Reason of review: Poor customer service.

Preferred solution: Price reduction.

Company wrote 0 public responses to the review from Dec 12, 2017.

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